1. GENERAL INFORMATION
Please read this Privacy Policy regularly as it may be updated without notice. Company WOOLMARK s.r.o. („us“, „we“, or „our“) operates the website (the „Service“) at https://asiamedcare.eu
At https://asiamedcare.eu, we value and respect your right to privacy and are fully committed to protecting the confidentiality of your personal, medical, and health-related information in compliance with applicable data protection laws and standards.
This statement outlines how we collect, use, and safeguard the personal information you share with us, as well as our procedures to maintain the security and confidentiality of that information. We collect several different types of information for various purposes to provide and improve our Service to you.
2. PERSONALLY IDENTIFIABLE INFORMATION
To assist you in exploring medical travel options or healthcare services abroad, asiamedcare.eu may collect personal information in several ways:
- Directly through online forms, inquiries, or email communications submitted by you.
- Orally during phone consultations or other communication channels.
- With your explicit consent, we may also obtain relevant health or treatment information from third parties such as your current healthcare provider, physician, or treatment facility.
Personal and health-related details that uniquely identify you are referred to as „personally identifiable information.“ This information may be shared, with your consent, only with our network of hospitals, clinics, and medical providers for the purpose of facilitating your requested healthcare services or travel support. Your personal data will never be used for purposes unrelated to the services you request, except as required by law.
Asiamedcare.eu is not a medical provider and will not interpret, evaluate, or make clinical judgments based on the information you supply. All medical or treatment-related advice should come solely from qualified healthcare professionals. Please review our Terms of Service for more information about your rights and our responsibilities.
3. TYPES OF DATA COLLECTED
Personal Data While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you („Personal Data“).
Personally identifiable information may include, but is not limited to:
- Surname, name;
- Year, month, date and place of birth;
- A certificate of citizenship;
- Requisites of the document proving the identity;
- Address of actual residence and registration at the place of residence and (or) by place of residence;
- Information about the occupied positions and work experience, military duty, military account;
- Travel information, Medical details;
- Photos;
- Email address;
- Phone numbers;
Also on the website, the collection and processing of anonymous data about visitors (including „cookies“) through the services of Internet statistics (Yandex Metric and Google Analytics and others).
The above data are hereinafter Policy United by a common concept of Personal data.
4. CONSENT
By filing a ticket and providing any information therein you do so voluntarily and agree with our use of that information for the purpose of providing you with our Service.
5. DISCLOSURE OF DATA
WOOLMARK s.r.o. will never share or sell your data to anyone. We may only disclose your data in the good faith belief that such action is necessary to:
- To comply with a legal obligation.
- To protect and defend the rights or property of WOOLMARK s.r.o.
- To prevent or investigate possible wrongdoing in connection with the Service.
- To protect the personal safety of users of the Service or the public.
- To protect against legal liability.
6. DATA SECURITY
We take appropriate and reasonable precautions to protect your personal data from unauthorized access, misuse, accidental loss, or disclosure. These safeguards may include technologies such as Secure Socket Layer (SSL) encryption, data firewalls, restricted-access environments, and internal data protection protocols.
While we employ strong security measures, please note that no transmission of data over the internet or any storage system can be guaranteed to be 100% secure. Therefore, we cannot guarantee absolute protection against all potential breaches or unauthorized access.
7. GDPR COMPLIANCE (FOR USERS IN THE EUROPEAN UNION)
If you are located in the European Economic Area (EEA), the handling of your personal information complies with the General Data Protection Regulation (GDPR).
This means you have the right to:
- Access, correct, or request deletion of your personal data;
- Restrict or object to certain processing activities;
- Withdraw your consent at any time (where applicable); and
- Lodge a complaint with your local data protection authority if you believe our processing violates your rights.
We process your data only when we have a lawful basis — such as your explicit consent, our legitimate interest in providing services, or compliance with a legal obligation.
If you wish to exercise any of these rights, please contact us at gdrp@asiamedcare.eu
8. TRACKING AND COOKIES DATA
We use cookies and similar tracking technologies to track the activity on our Service and hold certain information.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
– Session Cookies. We use Session Cookies to operate our Service.
– Preference Cookies. We use Preference Cookies to remember your preferences and various settings.
– Security Cookies. We use Security Cookies for security purposes.
9. GOOGLE ANALYTICS
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity.
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites for your convenience. These links do not imply endorsement of their products, services, or practices.
Please note that asiamedcare.eu is not responsible for the content or privacy practices of linked websites. We encourage you to carefully review the privacy statements and terms of any linked site you choose to visit.
11. CHANGES TO THIS PRIVACY POLICY
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page via the email address provided to us when you file a ticket on our support page.
Changes to this Privacy Policy are effective when they are posted on this page identified by the „effective date“ at the top of this Privacy Policy.
12. CONTACT INFORMATION
If you have questions, concerns, or requests regarding this Privacy & Confidentiality Statement, please contact us at:
Email: gdrp@asiamedcare.eu
Last update: 1 January, 2026